Quelori
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Privacy Policy

Effective date: March 2026

1. Introduction

Quelori (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our wellness management platform and related services (collectively, the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

  • Account registration data: name, email address, business name, and contact details.
  • Business information: services offered, staff profiles, pricing, and scheduling preferences.
  • Guest and client data: names, contact information, booking history, preferences, and notes entered by you or your staff.
  • Payment information: processed securely through our third-party payment providers. We do not store full credit card numbers.
  • Communications: messages you send to us, including support requests and feedback.

2.2 Information Collected Automatically

  • Usage data: pages visited, features used, time spent, and interaction patterns.
  • Device information: browser type, operating system, IP address, and device identifiers.
  • Cookies and similar technologies: used for authentication, preferences, and analytics.

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve the Service.
  • Process bookings, payments, and related transactions.
  • Send transactional communications (booking confirmations, reminders, receipts).
  • Provide customer support and respond to inquiries.
  • Analyse usage patterns to improve user experience and develop new features.
  • Ensure security and prevent fraud.
  • Comply with legal obligations.

4. Data Storage and Security

Your data is stored on secure servers within the European Union. We implement industry-standard technical and organisational measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security assessments.

While we strive to protect your data, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

  • Service providers: third-party vendors who assist with payment processing, email delivery, hosting, and analytics, under strict data processing agreements.
  • Legal requirements: when required by law, regulation, or legal process.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, with prior notice.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate or incomplete data.
  • Erase your personal data (“right to be forgotten”).
  • Restrict or object to processing of your data.
  • Data portability: receive your data in a structured, machine-readable format.
  • Withdraw consent where processing is based on consent.

To exercise these rights, contact us at privacy@quelori.com.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain data for a limited period to comply with legal obligations, resolve disputes, and enforce agreements.

8. Cookies

We use essential cookies for authentication and session management, and optional analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings.

9. Children's Privacy

The Service is not directed to individuals under 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the effective date. Continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

privacy@quelori.com